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How lotterease Handles Your Personal Information

This Privacy Policy explains exactly what information we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and what we do with it.

Account data protectedPayPal, Venmo, Play+ contextNo data sold to third partiesYou can request your dataUS-applicable rights honored
lotterease How lotterease Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Live Chat Start a live chat session from the account menu on any page. Our team can confirm what data we hold on your account and walk you through a deletion or export request.
Email Privacy Team Send a detailed request to our privacy address listed in the account settings page. Include your registered email so we can locate your record and respond within the required window.
Account Settings Some data preferences — like marketing emails and cookie consent — can be adjusted directly inside your account settings without contacting support at all.
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply encryption across all data moving between your device and our servers, whether you're on mobile in Charlotte or on desktop at home. Account sessions require re-authentication after a period of inactivity, and any withdrawal request triggers an identity check before funds are released to your PayPal or Venmo wallet.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can adjust non-essential cookie preferences from the consent banner or your account settings at any time.

Account Security

Each login can trigger a one-time code sent to your registered email or phone. We flag unusual access attempts — such as a new device or a location outside your usual state — and may temporarily hold transactions pending your…

Data Retention

We keep active account data for as long as your account remains open. Financial records tied to PayPal, Venmo, or Play+ transactions are retained for the period required by applicable law, then securely deleted.

Your Request Rights

You may request a copy of your personal data, ask us to correct inaccurate details, or ask for deletion of non-required records. Requests are handled via live chat or the privacy email address in your account settings.

Common Questions About Your Privacy at lotterease

These are the questions we hear most often about how your data is managed, who sees it, and how to exercise your rights. If your question isn't here, live chat is the fastest path to an answer.

We collect your name, email, date of birth, and government-issued ID details for identity verification. Payment references from PayPal, Venmo, or Play+ are logged for transaction accuracy but credentials are never stored in plain text.

No. We do not sell your personal information to advertisers or unaffiliated companies. Data may be shared with payment processors like PayPal or Venmo only to complete your transaction and comply with applicable law.

Open a live chat from your account menu or email our privacy team at the address listed in account settings. Include your registered email address so we can locate and export your record.

Yes, for most non-required records. Financial transaction data tied to PayPal, Venmo, or Play+ deposits and withdrawals must be kept for the period required by law, but other personal data can be removed on request.

We use session cookies to keep you logged in and optional analytics cookies to improve lobby performance. Non-essential cookies can be declined or withdrawn at any time via the consent banner or your account settings.

Once your account is closed, we delete personal profile data that we are not legally required to retain. Transaction records from PayPal, Venmo, or Play+ activity are kept for the legally required retention period, then securely removed.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.